According to the Consumer Protection Act, consumers have the right to return goods or cancel contracts within seven days of receiving the goods or services, without needing to provide a reason or bear any costs or compensation. However, there are exceptions where this does not apply: Perishable goods or those with a short shelf life or approaching expiration upon cancellation. Customized products made at the consumer's request. Newspapers, periodicals, or magazines. Audiovisual products or computer software that have been unsealed by the consumer. Digital content not provided in a tangible medium or online services that are deemed completed once provided with the consumer's prior consent. Personal hygiene products that have been unsealed. International air passenger services. The "appreciation period" defined by the Consumer Protection Act refers to a 7-day free appreciation period (including holidays) from the date the goods are received. This period is intended to allow consumers to inspect, observe, and confirm if the goods have any defects within necessary limits, and not for using the goods as a trial. If you are purchasing a "proprietary product" from our company, you must meet the requirements of Q3 to process a return with our company. If the purchased product is a "non-proprietary product," MYFEEL will assist you in communicating with the supplier of the purchased product. You can obtain relevant supplier information from our customer service personnel and communicate directly with the supplier. ※ Starting date of the 7-day appreciation period: From the day after the consumer signs for the received goods.

"Proprietary products" refer to MYFEEL's own brand products, while all other items are considered "non-proprietary products." The refund policy for both proprietary and non-proprietary products is the same; however, the procedures for returns, exchanges, and repairs differ. For details on the procedures related to proprietary products, please refer to Q3-Q5, and for non-proprietary products, please refer to Q6. For details on the refund policy, please refer to Q7.

For "MYFEEL" own-brand products, please apply for a return within the 7-day evaluation period through MYFEEL's Facebook fan page or MYFEEL LINE@. MYFEEL customer service will conduct an initial assessment to determine your eligibility for return. The criteria for return eligibility are as follows: According to relevant regulations such as the Consumer Protection Act and the Civil Code, if you request a return from MYFEEL within 7 days from the day after receiving the product, please ensure that you package the product yourself and maintain its original condition (including but not limited to the main unit, accessories, warranty card, internal and external packaging, accompanying documents, packing list, gifts, warning stickers). Do not soil or damage the appearance or functionality of the product and its packaging and accessories. If you are unable to restore the product to a condition where MYFEEL can resell it, MYFEEL can only offer an exchange and cannot assist with the return. Please be reminded that when returning the product, you should also return any attachments, gifts, internal and external packaging, accompanying documents, etc., to MYFEEL. If any related items have been used, damaged, lost, or otherwise rendered unsaleable, causing MYFEEL to be unable to resell them, you will be responsible for the corresponding fees.

The return process for "MYFEEL" proprietary products is as follows: 1. Once MYFEEL confirms eligibility for return, MYFEEL will arrange for logistics to pick up the item within 10 working days at MYFEEL's expense. 2. After the product is retrieved, MYFEEL will engage a designated third-party repair service, either Tongda Smart or engineers, to inspect the item and issue an inspection report to determine refund conditions. Depending on the situation, MYFEEL may charge refurbishment fees based on the following scenarios: - If the product (including accessories, gifts, packaging, and accompanying documents) is damaged, lost, or irreparably altered, such as torn stickers, incomplete packaging or accessories, signs of use, external stains or damage, or abnormal functionality, MYFEEL may assess refurbishment fees accordingly. - If the item is damaged due to inadequate packaging by the consumer during return, MYFEEL may charge refurbishment fees. - The maximum refurbishment fee chargeable, unless the product is completely destroyed or unsellable, is 20% of the item's price. - For any other matters not covered, MYFEEL will handle them according to civil law and related regulations.

Repair and Replacement Instructions for "MYFEEL" Proprietary Products: Repair Process: 1. During the 7-day Inspection Period: - If you discover defects or non-human-induced flaws within 7 days of receiving and unboxing the product, please contact MYFEEL via the MYFEEL Facebook page or MYFEEL LINE@ to initiate the return process. - MYFEEL customer service will assist and evaluate your eligibility for return based on the defect criteria. 2. Within the Warranty Period: - If non-human-induced damage occurs within 7 days after unboxing or initial use of the product during the warranty period, contact MYFEEL for exchange support. - After 7 days from receipt and unboxing, MYFEEL will assist with repairs or exchanges for non-human-induced damages. - If repair parts are unavailable or the warranty period exceeds one year from receipt, MYFEEL will assess the possibility of repair. 3. Human-Induced Damage: - For damages caused by human factors, contact MYFEEL for assistance. MYFEEL may offer repair services or exchanges based on the damage assessment. 4. Post-Warranty Period: - If repairs are required outside the warranty period, MYFEEL will charge a diagnostic fee of NT$350 upon product return. - After diagnosis by a designated repair center or engineer, MYFEEL will provide a repair quote based on the inspection report. - Repaired products outside the warranty period will receive a 3-month extended warranty. 5. Assessment and Final Determination: - MYFEEL customer service will conduct a preliminary assessment of damage, with final evaluation performed by a designated repair center or engineer. 6. Return Logistics: - For non-human-induced damages within one year or second-time repairs, MYFEEL will arrange logistics and cover shipping costs. - Products damaged beyond one year or due to human factors require the consumer to cover return shipping costs. 7. Dispute Resolution: - In case of dispute, final determinations will be based on assessments by designated repair centers or engineers. Please refer to MYFEEL customer service for further details and clarification on the repair and replacement process.

1. MYFEEL operates a platform for product sales and customer service, including handling repair costs, return fees, and rules according to the procedures provided by the respective manufacturers. 2. For inquiries regarding order status, product usage, or if you need to process returns or exchanges, please contact MYFEEL via the MYFEEL Facebook page or MYFEEL LINE@. MYFEEL will promptly liaise with the manufacturer on your behalf. 3. If a product has been used and exceeds the 7-day inspection period on the platform, and you require warranty or post-sales service related to the product, MYFEEL will assist in facilitating communication between you and the product's manufacturer. You can obtain relevant manufacturer information from MYFEEL customer service and proceed with direct communication with the manufacturer.

1. If a consumer applies to cancel an order before receiving the goods, a full refund of the amount paid by the consumer will be issued. 2. MYFEEL will refund the amount based on the returned goods and the purchase price (in the event of returning goods, consumers should also return relevant accessories, gifts, packaging, and accompanying documents to the corresponding manufacturer; if related items have been used or damaged, MYFEEL will coordinate with the manufacturer to determine the amount to be deducted from the refund). 3. Product prices may be adjusted during various sales events through different sales channels. Differences in MYFEEL's selling prices are not grounds for returns or exchanges. 4. MYFEEL regularly conducts public discount promotions and adjusts product prices during promotional periods. Differences in prices before and after promotional periods are not grounds for returns or exchanges. 5. Once a coupon is used at checkout, it becomes invalid and cannot be reclaimed after a return request is approved. We apologize for any inconvenience. 6. By submitting a return request, you agree to MYFEEL's return policy and accept that we will handle invoice cancellation and related follow-up matters on your behalf. 7. Refund Time: Upon receiving request from costumer and product condition is confirmed by MYFEEL customer service, payments will be processed on the 5th and 20th each month (excluding the day of request). If the date falls on holiday, it will be postponed to the next working day. The actual account crediting date will depend on the bank and payment gateway processing times.

1. After the order is placed, MYFEEL will send an order confirmation email to the consumer. Following receipt of payment, an electronic or paper invoice will be issued by MYFEEL platform (Unified Business Number: 83610942) and sent out. 2. If the invoice is issued electronically, for a triplicate invoice, consumers are required to print it themselves via a link provided in the email. Invoice printing instructions link: "https://invoice.amego.tw/info/user.php" 3. Consumers are not permitted to request a change from a triplicate invoice to a duplicate invoice after issuance.